Javier gingerly placed my laptop on a soft pad on the desk, and started working through it.
The store was pretty empty, though there was one college-age looking guy who walked right in and killed it at Just Dance 2016 for the Xbox One while I was there.Ī Microsoft Store Answer desk, in the San Francisco store.Ī helpful greeter named Juan offered me a glass of water, which I gratefully accepted, and introduced me to Javier, a San Francisco State University student who was going to be my Answer Desk technician today. I made an Answer Desk appointment online from the Microsoft website, which it turns out was actually the first one of the day. There's also a $149/year Microsoft Assure subscription service that gives you unlimited in-store tech support, plus access to Microsoft Store classes for apps like Office and Adobe Photoshop. They can do anything from virus removal, to diagnosing problems, to troubleshooting technical issues like mine.Īnd, again, like the Genius Bar, basic help is free, though the Microsoft Store may ask you to drop $49 as a one-time fee for anything that requires a little more work, like fixing a hardware defect. What's nice about the Microsoft Answer Desk is that they'll help you out with your Windows computer no matter where or when you bought it. But I had remembered hearing about the Answer Desk, and decided to give it a go. I did some aggressive Googling, and tried Lenovo's built-in diagnostic utilities, to absolutely no avail. It has completely lost the ability to use the built-in microphone, and sometimes randomly shuts itself down when I shut the lid. My Lenovo Yoga 12 laptop, while great in many ways, has been driving me up a wall lately. It's a lot like the Apple Store's legendary Genius Bar.
Not a lot of people know this, but Microsoft actually has a tech support Answer Desk front-and-center in each of its stores.
I'm very glad that Microsoft is still taking the stores seriously: I stopped by the Microsoft Store in downtown San Francisco today for some laptop troubleshooting, and it turns out that it's totally awesome. In fact, just today, Microsoft announced that its new flagship stores in New York City and Sydney, Australia will open on October 26th and November 12th, respectively.
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